Terms & Conditions

Last Updated: Jul 02, 2026

These Terms and Conditions (“Terms”) govern your access to and use of the Splead website, mobile application, and related services (collectively, the “Platform”). By accessing or using the Platform, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not use the Platform.

1. The Splead Platform

Splead is a technology platform that facilitates coordination between service merchants (“Merchants”) and independent service providers (“Agents”).

Splead does not:

Provide services directly
Employ Agents
Act as a contractor, subcontractor, employer, or agent of any user
Guarantee job availability, earnings, or outcomes

All service agreements and obligations are solely between Merchants and Agents.

2. User Accounts

To use certain features of the Platform, you must create an account and provide accurate, current information.

You are responsible for:

Maintaining the confidentiality of your login credentials
All activities that occur under your account

Splead reserves the right to suspend or terminate accounts that violate these Terms.

3. Merchant Responsibilities

Merchants are solely responsible for:

Posting accurate job descriptions, pricing, and requirements
Ensuring compliance with applicable laws and regulations
Any disputes, payments, or agreements with Agents

Splead does not verify the quality, legality, or suitability of posted jobs.

4. Agent Responsibilities

Agents operate as independent contractors and are not employees of Splead.

Agents are solely responsible for:

Completing accepted jobs professionally and lawfully
Any taxes, licenses, permits, or insurance required
Collecting payment from customers, unless otherwise agreed with a Merchant

Splead does not control how Agents perform services.

5. Job Acceptance and Completion

Jobs posted on the Platform may be made available to multiple Agents.
The first Agent to accept a job may be assigned the job, subject to availability and platform rules.

Splead does not guarantee that:

A job will be accepted
A job will be completed
Any specific outcome will occur

6. Payments and Fees

Splead may charge a platform fee calculated as a percentage of completed jobs.

Important:

Splead is not a payment processor
Splead does not hold or transmit customer funds
Payments occur directly between users or through third-party payment providers

Users are responsible for all taxes and reporting obligations related to their earnings.

7. Platform Availability

The Platform is provided on an “as is” and “as available” basis.

Splead does not guarantee uninterrupted access and may modify, suspend, or discontinue features at any time without notice.

8. Prohibited Conduct

You agree not to:

Misrepresent your identity or qualifications
Post false or misleading job information
Use the Platform for unlawful purposes
Attempt to circumvent platform fees or systems
Interfere with the operation or security of the Platform

Violations may result in account termination.

9. Disclaimers

Splead makes no warranties regarding:

Job availability
Earnings or income
Performance or conduct of users

All services are used at your own risk.

10. Limitation of Liability

To the maximum extent permitted by law, Splead shall not be liable for any indirect, incidental, consequential, or punitive damages arising from use of the Platform.

Splead’s total liability shall not exceed the amount of fees paid to Splead, if any, in the preceding twelve (12) months.

11. Indemnification

You agree to indemnify and hold harmless Splead from any claims, damages, losses, or expenses arising from:

Your use of the Platform
Your interactions with other users
Your violation of these Terms

12. Termination

Splead may suspend or terminate your access to the Platform at any time, with or without cause, at its sole discretion.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

14. Changes to Terms

Splead may update these Terms from time to time. Continued use of the Platform after changes constitutes acceptance of the updated Terms.

15. SMS/Text Messaging

By providing your mobile phone number when booking a service through a Splead merchant, you consent to receive transactional SMS text messages from Splead related to your service request. These messages may include job confirmations, technician assignment notifications, arrival updates, job completion notifications, and requests to rate your service experience.

Message frequency varies based on your service request activity. Message and data rates may apply depending on your mobile carrier plan. Opt-out: You can cancel SMS messages at any time by replying STOP. After you send STOP, we will send one final message confirming you have been unsubscribed, and no further messages will be sent. To rejoin, reply START. Help: If you experience issues or have questions, reply HELP or contact us at support@spleadapp.com.

No third-party sharing: Mobile phone numbers and SMS opt-in consent are used solely for service-related communications and are never sold or shared with third parties for marketing purposes. Consent to receive text messages is not a condition of purchasing any service. Carriers are not liable for delayed or undelivered messages.

Merchant SMS Consent Obligations

Merchants who submit service requests through the Splead platform are solely responsible for collecting each customer's phone number directly from the customer and obtaining the customer's express consent to receive transactional SMS text messages regarding their service request, prior to submitting the request to Splead.

By submitting a service request containing a customer's phone number, the merchant represents and warrants that:

The phone number was provided voluntarily and directly by the customer during the booking process (by phone, website form, or other direct contact channel);

The customer was informed that they will receive text message updates about their service request, that message and data rates may apply, and that they can opt out at any time by replying STOP; The phone number was not purchased, rented, or obtained from any third-party list or data source. Splead may suspend or terminate a merchant's access to the platform for submitting phone numbers without proper customer consent. The merchant shall indemnify Splead for any claims, fines, or penalties arising from the merchant's failure to obtain valid consent.

16. Contact Information

For questions regarding these Terms, please contact:

Email: support@spleadapp.com
Website: https://www.spleadapp.com